If you are experiencing issues where your partner is seeing diagonal lines instead of your camera it could be related to hardware acceleration on Android in Chrome on some devices, most specifically we've seen this on the Pixel 3 devices.

Here's the solution:

  1. Turn off WebRTC Hardware Encoding for Chrome on Android by pasting the following in the address bar for Chrome:

    chrome://flags/#disable-webrtc-hw-encoding

​2. You'll get something similar to below:

3. When you get to the page, you'll see the option to toggle off WebRTC hardware encoding and you should be good to go.

4. On your next session, you can just let your partner know that you had a video issue but you are hoping it's resolved.

Hope this helps and you have some productive sessions on your Pixel mobile device soon!

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