# Focusmate Help Center

> Help Center

## Focusmate Explained

- [What is the purpose of Focusmate?](http://support.focusmate.com/en/articles/4044434-what-is-the-purpose-of-focusmate.md)
- [What can I do on Focusmate?](http://support.focusmate.com/en/articles/4044443-what-can-i-do-on-focusmate.md): We have members using Focusmate for a variety of things they desire an accountability partner for.
- [What's it like working with a productivity partner?](http://support.focusmate.com/en/articles/4044442-what-s-it-like-working-with-a-productivity-partner.md)

## Getting Started

- [What happens during a Focusmate session? \(Do's & Don'ts\)](http://support.focusmate.com/en/articles/4044432-what-happens-during-a-focusmate-session-do-s-don-ts.md): The idea here is to be friendly, set goals and communicate to help you both stay accountable for your work.
- [Can I talk/chat with my co-working partner?](http://support.focusmate.com/en/articles/4354894-can-i-talk-chat-with-my-co-working-partner.md)
- [How do I prepare for a session?](http://support.focusmate.com/en/articles/4044448-how-do-i-prepare-for-a-session.md): Want to get ready for a session? Here's what to do before a session.
- [Getting started](http://support.focusmate.com/en/articles/9110188-getting-started.md): Welcome to Focusmate! This is how to get started.
- [How do I book a Focusmate session?](http://support.focusmate.com/en/articles/5577752-how-do-i-book-a-focusmate-session.md): Two convenient ways to book your sessions starting every 15 minutes.
- [How do I join a session once it has been scheduled?](http://support.focusmate.com/en/articles/4044449-how-do-i-join-a-session-once-it-has-been-scheduled.md): How can I join my Focusmate session?
- [How do we match you with a partner?](http://support.focusmate.com/en/articles/6385284-how-do-we-match-you-with-a-partner.md): Will I get matched with the person I "select" on the calendar?
- [What if I don’t get a match or my partner doesn't show?](http://support.focusmate.com/en/articles/4044431-what-if-i-don-t-get-a-match-or-my-partner-doesn-t-show.md): 99% of the time you'll get a partner if you book at least a few minutes before -- so go book that session :\)
- [What if I have to cancel a session?](http://support.focusmate.com/en/articles/4044430-what-if-i-have-to-cancel-a-session.md): Sometimes life happens, we know. All we ask is that you cancel as early as possible.
- [Do I need to keep the video and audio turned on for the entire session?](http://support.focusmate.com/en/articles/4354764-do-i-need-to-keep-the-video-and-audio-turned-on-for-the-entire-session.md)
- [Overview of the Video Experience](http://support.focusmate.com/en/articles/5627593-overview-of-the-video-experience.md): Get familiar with the elements of the Focusmate session experience
- [Focus Now](http://support.focusmate.com/en/articles/9994509-focus-now.md): Learn about the Focus Now feature
- [When do my 3 free sessions reset?](http://support.focusmate.com/en/articles/10441318-when-do-my-3-free-sessions-reset.md): Wondering when the Focusmate week starts?
- [How do we match you with a partner?](http://support.focusmate.com/en/articles/11748906-how-do-we-match-you-with-a-partner.md): Will I get matched with the person I "select" on the calendar?
- [What do I need to start using Focusmate?](http://support.focusmate.com/en/articles/4044438-what-do-i-need-to-start-using-focusmate.md): Do I need to download another video call app or specific software?

## Features, Tips & Tricks

- [Snooze](http://support.focusmate.com/en/articles/5950429-snooze.md): Learn how Snooze lets you control who you match with
- [Message a Partner](http://support.focusmate.com/en/articles/4044427-message-a-partner.md): How can I message someone on Focusmate?
- [Favorite Partners](http://support.focusmate.com/en/articles/6365663-favorite-partners.md): Learn about Favoriting partners you enjoy focusing with.
- [Availability setting and the See Availability page](http://support.focusmate.com/en/articles/6377602-availability-setting-and-the-see-availability-page.md): Learn how to control your Availability setting
- [Locked-in sessions](http://support.focusmate.com/en/articles/6377536-locked-in-sessions.md): Learn about locked-in sessions and how to book one
- [Desktop Notifications](http://support.focusmate.com/en/articles/6210023-desktop-notifications.md): Learn about the sound notifications feature
- [The People Page](http://support.focusmate.com/en/articles/6054574-the-people-page.md): Learn about the new People page on Focusmate
- [Private Groups](http://support.focusmate.com/en/articles/4354914-private-groups.md): What are private groups? How do I join or create one?
- [Invite Link](http://support.focusmate.com/en/articles/5567939-invite-link.md): How can I create a session for my friends to book? How can I book sessions directly with a friend?
- [Integrations & Extensions](http://support.focusmate.com/en/articles/5841469-integrations-extensions.md): Find out more about integrations and extensions that work with Focusmate
- [Turning off Calendar Notification Emails](http://support.focusmate.com/en/articles/4665530-turning-off-calendar-notification-emails.md): Prefer to just use the dashboard to see your sessions? No need for email notifications or auto-adding to the calendar?
- [Adding Focusmate sessions to your personal calendar automatically](http://support.focusmate.com/en/articles/4044458-adding-focusmate-sessions-to-your-personal-calendar-automatically.md): How can I auto add my sessions to my personal calendar?
- [Adding Focusmate to your homescreen on mobile \(Android & iOS\)](http://support.focusmate.com/en/articles/4044429-adding-focusmate-to-your-homescreen-on-mobile-android-ios.md)
- [Favorites Availability view](http://support.focusmate.com/en/articles/7051768-favorites-availability-view.md): See when your Favorite partners are available and easily book with them
- [Session Settings: My Task, Quiet Mode, and Partner](http://support.focusmate.com/en/articles/8060080-session-settings-my-task-quiet-mode-and-partner.md): Customize how Focusmate matches you with a partner
- [Refer a friend to Focusmate](http://support.focusmate.com/en/articles/8309216-refer-a-friend-to-focusmate.md): Introduce a friend to Focusmate and both of you earn a free month of Focusmate Plus
- [Google Calendar Integration & calendar notification emails](http://support.focusmate.com/en/articles/9524081-google-calendar-integration-calendar-notification-emails.md): Learn how to connect your Focusmate account directly to your Google Calendar.
- [Focusmate Guides](http://support.focusmate.com/en/articles/12769734-focusmate-guides.md): How you can help Focusmate's newest members feel at home
- [Focusmate Labs](http://support.focusmate.com/en/articles/14797266-focusmate-labs.md): Frequently Asked Questions about Focusmate Labs
- [Task Manager \(Labs\)](http://support.focusmate.com/en/articles/14811500-task-manager-labs.md): All you need to know about our new Task Manager \(A Labs Experiment\)
- [Group Sessions \(Labs\)](http://support.focusmate.com/en/articles/15556809-group-sessions-labs.md): About our latest Labs Experiment. Limited access at the moment.
- [Understanding the difference between Snooze and Block](http://support.focusmate.com/en/articles/16056647-understanding-the-difference-between-snooze-and-block.md)
- [Blocked People in Group Sessions Setting](http://support.focusmate.com/en/articles/15549656-blocked-people-in-group-sessions-setting.md): Understand how the Block feature works in Group Session contexts

## Account & Billing

- [Refund & Cancelation Policy](http://support.focusmate.com/en/articles/7172073-refund-cancelation-policy.md)
- [Gift Cards](http://support.focusmate.com/en/articles/5849038-gift-cards.md): Give the gift of focus 🎁
- [How to reset your Focusmate password](http://support.focusmate.com/en/articles/4044455-how-to-reset-your-focusmate-password.md): It's easy to reset your Focusmate password anytime
- [How to update your email address](http://support.focusmate.com/en/articles/4970694-how-to-update-your-email-address.md): Not to worry, our friendly support team can help you out.
- [How to update your payment method or card information](http://support.focusmate.com/en/articles/4044453-how-to-update-your-payment-method-or-card-information.md)
- [How to cancel your Focusmate subscription](http://support.focusmate.com/en/articles/4044450-how-to-cancel-your-focusmate-subscription.md)
- [How to delete your account](http://support.focusmate.com/en/articles/5010998-how-to-delete-your-account.md)

## Trust & Safety

- [How to block a user on Focusmate](http://support.focusmate.com/en/articles/4044457-how-to-block-a-user-on-focusmate.md): If something happens on Focusmate that makes you uncomfortable, you have the ability to immediately block that user.
- [Security & Compliance](http://support.focusmate.com/en/articles/4371101-security-compliance.md): Learn more about security, privacy and compliance on Focusmate

## Troubleshooting

- [Top troubleshooting - 5 tips that solve 99% of issues](http://support.focusmate.com/en/articles/4094121-top-troubleshooting-5-tips-that-solve-99-of-issues.md): Reload Browser, try Incognito, and run the Google browser test
- [How to fix your device time](http://support.focusmate.com/en/articles/9437218-how-to-fix-your-device-time.md)
- [How to update your profile picture](http://support.focusmate.com/en/articles/13286666-how-to-update-your-profile-picture.md): Having issues changing your display photo?
- [How do I update my time zone?](http://support.focusmate.com/en/articles/4044460-how-do-i-update-my-time-zone.md): Need to update your time zone? Here's how.
- [Why can't I join my session?](http://support.focusmate.com/en/articles/4790719-why-can-t-i-join-my-session.md): Is your join button not working when the session is about to start?
- [Why did my session disappear from the calendar?](http://support.focusmate.com/en/articles/4044459-why-did-my-session-disappear-from-the-calendar.md)
- [Why do my timer and end of session chime end at a different time than my partner?](http://support.focusmate.com/en/articles/4790738-why-do-my-timer-and-end-of-session-chime-end-at-a-different-time-than-my-partner.md): Does your session end a little earlier or later than your partner? Try this to resolve the issue.
- [Unblock camera/mic access on a computer](http://support.focusmate.com/en/articles/4094142-unblock-camera-mic-access-on-a-computer.md): Check both your browser and operating systems settings.
- [Check camera/mic access for different browsers \(part 2\)](http://support.focusmate.com/en/articles/4094158-check-camera-mic-access-for-different-browsers-part-2.md): Learn how to check your camera/mic settings for different desktop browsers.
- [Unblock macOS browser camera/mic access, for Mojave \(10.14\) and later](http://support.focusmate.com/en/articles/4094165-unblock-macos-browser-camera-mic-access-for-mojave-10-14-and-later.md): Apple introduced new security and privacy features with macOS Mojave. Learn how to enable camera/mic permissions under System Preferences.
- [Fixing "There is no connected camera" Error - Mac OS](http://support.focusmate.com/en/articles/5330398-fixing-there-is-no-connected-camera-error-mac-os.md): Don't want to reboot & feel comfortable with the command line? Try this
- [Tips for the best video call experience](http://support.focusmate.com/en/articles/5330405-tips-for-the-best-video-call-experience.md): Most common problems with video calls can be solved in a couple of steps.
- [Audio Issues](http://support.focusmate.com/en/articles/4094124-audio-issues.md): Can't hear your partner? Partner can't hear you?
- [My audio/video isn't working. What do I do?](http://support.focusmate.com/en/articles/4044451-my-audio-video-isn-t-working-what-do-i-do.md)
- [Enable screen sharing permission for Mac OS catalina \(10.15\) and later](http://support.focusmate.com/en/articles/4094135-enable-screen-sharing-permission-for-mac-os-catalina-10-15-and-later.md): Apple introduced new security and privacy features with macOS Catalina. Learn how to enable screen sharing for Focusmate
- [I'm not getting sounds or notifications. What do I do?](http://support.focusmate.com/en/articles/6210459-i-m-not-getting-sounds-or-notifications-what-do-i-do.md): If you aren't seeing a visual pop-up or hearing a tone, try out the steps below

## Community & Contacts

- [Focusmate Community on Facebook](http://support.focusmate.com/en/articles/4044464-focusmate-community-on-facebook.md)
- [Focusmate on Patreon](http://support.focusmate.com/en/articles/5568094-focusmate-on-patreon.md)
- [The five community rules](http://support.focusmate.com/en/articles/4044467-the-five-community-rules.md): Every Focusmate member contributes to the vitality of the community by following five rules:
- [Contact Us](http://support.focusmate.com/en/articles/4470666-contact-us.md): Thanks for wanting to get in touch.