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What if I have to cancel a session?
What if I have to cancel a session?

Sometimes life happens, we know. All we ask is that you reach out and let your partner know before canceling, it makes everyone feel better.

Margarida Penedos avatar
Written by Margarida Penedos
Updated over a week ago

Sometimes life gets in the way and you can't keep your commitment -- we get it. All we ask is that you respect your partner's time by canceling the session as soon as you're aware that you cannot make it (especially if it's within the last hour).

If you need to cancel it a few minutes before the start time, it's possible we won't be able to find them another match. In these situations, please message your partner a quick apology note explaining that you couldn't make it -- they'll appreciate it!
โ€‹To learn how to message a partner, click here.

The quicker you cancel the more likely it will be for them to find a new partner before their session begins.

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