Focusmate

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Top troubleshooting - 5 tips that solve 99% of issues

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Our most frequently asked user questions and some troubleshooting tips. If you think there is something useful we could add to this guide, please let us know!

Troubleshooting

Need to update your time zone? Here's how.

How do I update my time zone?

Is your join button not working when the session is about to start?

Why can't I join my session?

Why did my session disappear from the calendar?

Does your session end a little earlier or later than your partner?  Try this to resolve the issue.

Why do my timer and end of session chime end at a different time than my partner?

Booking & Attendance

Check both your browser and operating systems settings.

Unblock camera/mic access on a computer

Learn how to check your camera/mic settings for different desktop browsers.

Check camera/mic access for different browsers (part 2)

Apple introduced new security and privacy features with macOS Mojave. Learn how to enable camera/mic permissions under System Preferences.

Unblock macOS browser camera/mic access, for Mojave (10.14) and later

Don't want to reboot & feel comfortable with the command line? Try this

Fixing "There is no connected camera" Error - Mac OS

Most common problems with video calls can be solved in a couple of steps.

Tips for the best video call experience

Can't hear your partner? Partner can't hear you?

Audio Issues

My audio/video isn't working. What do I do?

Audio / Video

Apple introduced new security and privacy features with macOS Catalina. Learn how to enable screen sharing for Focusmate

Enable screen sharing permission for Mac OS catalina (10.15) and later

Screensharing

If you aren't seeing a visual pop-up or hearing a tone, try out the steps below

I'm not getting sounds or notifications. What do I do?

Notifications

Privacy

Terms

Community

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.