Focusmate

Reload Browser, try Incognito, and run the Google browser test

Top troubleshooting - 5 tips that solve 99% of issues

Taylor Jacobson

David Augustus Lopes

Our most frequently asked user questions and some troubleshooting tips. If you think there is something useful we could add to this guide, please let us know!

Troubleshooting

How do I update my time zone?

Is your join button not working when the session is about to start?

Why can't I join my session?

Why did my session disappear from the calendar?

Does your session end a little earlier or later than your partner?  Try this to resolve the issue.

Why do my timer and end of session chime end at a different time than my partner?

Booking & Attendance

Check both your browser and operating systems settings.

Unblock camera/mic access on a computer

Learn how to check your camera/mic settings for different desktop browsers.

Check camera/mic access for different browsers (part 2)

Apple introduced new security and privacy features with macOS Mojave. Learn how to enable camera/mic permissions under System Preferences.

Unblock macOS browser camera/mic access, for Mojave (10.14) and later

Don't want to reboot & feel comfortable with the command line? Try this

Fixing "There is no connected camera" Error - Mac OS

Most common problems with video calls can be solved in a couple of steps.

Tips for the best video call experience

Audio Issues

My audio/video isn't working. What do I do?

Audio / Video

Apple introduced new security and privacy features with macOS Catalina. Learn how to enable screen sharing for Focusmate

Enable screen sharing permission for Mac OS catalina (10.15) and later

Screensharing

If you aren't seeing a visual pop-up or hearing a tone, try out the steps below

I'm not getting sounds or notifications. What do I do?

Notifications

Privacy

Terms

Community

Find answers and get help from Intercom Support and Community Experts